The challenge of getting things right the first time:
and how this isn’t even an objective anymore

Time and time again we see the Operators prioritizing cost reduction and moving at a rapid pace. This often results in a focus on expediency over thoroughness, with the goal being completing tasks quickly rather than ensuring they are done correctly on the first attempt. 

Rushing typically leads to errors such as incorrect data, delayed response times and repeated mistakes. Additionally, there are less immediate apparent consequences, including extended instruction timelines, increased costs from multiple site visits, and higher man-hours spent coordinating efforts.

To illustrate some of the hidden costs experienced by both Site Providers and the Operator’s Agents, I encountered a situation that required five attempts to successfully coordinate a panoramic survey. This process caused delays and frustration among all parties due to scheduling access dates with limited lead times. Rushing lead to incomplete or inaccurate RAMS documentation and difficulties in reaching contacts. On the final attempt, I was able to negotiate an extension from the standard 3-4 day lead time to two weeks, which facilitated a more efficient booking process and allowed for all involved to get there ducks in a row. However, the Panoramic surveyor was initially provided with incorrect data necessary for their tasks, necessitating a site revisit—an inconvenience that was understandably frustrating for the Site Provider and an expensive mistake for the Operator. I estimate that, due to the rushed process, what should have been a straightforward task took approximately eight working hours of my time overall—time that could have been limited to around one hour if appropriate lead times and accurate information had been available from the outset.

Let’s consider the potential impact on the relationship between the Site Provider and Tenant. Firstly, this theme does reflect negatively on the Operator’s competence and shows that they do not prioritize the Site Provider’s time. Overall, rushing access requests or providing inaccurate information can lead to misunderstandings and frustrations among all parties involved, potentially straining the relationships and creating larger issues than are need.

It would be unproductive to identify issues without also considering potential solutions. Fortunately, the approach here is straightforward: by allowing for a longer planning lead time and adopting a more proactive, forward-thinking mindset—rather than postponing preparations until the last minute—we can effectively mitigate or eliminate many of the concerns I have highlighted. This proactive approach would lead to a reduction in abortive efforts and unsuccessful arrangements, leading to a more productive and fulfilling relationship between Operators and Site Providers.